Shipping Policy

Shipping Policy

Thank you for shopping at Tend Global! We are committed to providing you with a smooth and hassle-free shopping experience, and that includes making sure your orders are delivered to you in a timely and reliable manner.

Shipping Options

We currently offer free shipping to the United States and UK for total orders above £50.00 / $60.00 USD.

Please note that the estimated delivery times are based on business days, which exclude weekends and holidays. 

All orders outside of the UK and the United States (including Europe and Canada) may be liable to customs duties and charges payable by the receiver, free shipping on orders higher than the equivalent of £50.00 / $60.00 USD, normal shipping fees apply on orders below this value.

Order Processing Time

We process orders as quickly as possible, usually within 1-2 business days after you have placed your order. However, please note that during peak periods such as holidays, processing times may be longer.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number that you can use to track your package online. Please note that it may take up to 24 hours for the tracking information to be updated.

Important:  We rely on third-party couriers to deliver parcels safely. Once a delivery has been marked as completed, the responsibility shifts to the receiver. If a parcel appears stolen or is missing after a confirmed delivery, we recommend checking with neighbours, the local depot or filing a police or courier claim. While we unfortunately cannot be held responsible for parcels after delivery confirmation, we’ll always do our best to support and advise you on next steps

Shipping Rates

Free shipping on all orders on orders higher than £50.00 / $60.00 USD.

International Shipping

We do offer free international shipping on orders higher than £50.00 / $60.00 USD. or the equivalent thereof in your currency. We have partnered with reputable carriers to provide standard shipping to most countries outside of the UK and US, however, please keep in mind that there may be customs duties and charges payable for orders outside the UK or US (including Europe and Canada).  The carrier will reach out to you directly, requesting payment for these amounts, which need to be covered by you.

Delivery Issues

If you have any issues with the delivery of your order, please contact us at hello@tend.global and we will do our best to resolve the issue as quickly as possible.